TRADING TERMS
The commercial framework applying to DVM Group logistics, warehouse, installation, storage and associated business services.
Last updated: September 2026
CLEAR TERMS. PROFESSIONAL DELIVERY.
These Trading Terms establish the general commercial framework under which DVM Group supplies business services. Project-specific requirements, pricing, programmes and responsibilities may be further defined in a quotation, order confirmation or written agreement.
Trading as DVM Group
England & Wales
Romford, England, RM3 0YU
01277 402443
01. ABOUT US & SCOPE
These Trading Terms apply to commercial services supplied by DVM Bulgar LTD, trading as DVM Group, unless alternative or additional terms have been expressly agreed in writing.
The specific scope of work, programme, price and any project-specific requirements will normally be stated in a quotation, order confirmation, purchase order acceptance or other written agreement referred to in these Terms as the Order.
Where expressly agreed project-specific terms conflict with these general Trading Terms, the expressly agreed project-specific terms will take precedence for that Order.
02. SERVICES COVERED
Depending on the Order, DVM commercial services may include:
Commercial storage, inventory handling, warehouse operations and associated logistics.
Collections, deliveries, relocations, movement of equipment and commercial transport.
Furniture installations, workplace changes, relocations and associated site services.
Commercial operational services supplied to clients or business partners where agreed.
Self-drive vehicle hire is subject to the separate DVM Van Hire Terms & Conditions and is not governed solely by these commercial Trading Terms.
03. QUOTATIONS, ORDERS & VARIATIONS
Quotations are prepared using the information available to DVM at the time, which may include site surveys, photographs, drawings, inventories, access information and the client's brief.
Quotations remain valid for the period stated and are based on the described scope and known conditions.
Restricted access, unavailable lifts, security delays, additional quantities or other unknown conditions may affect price and programme.
Changes to scope should be agreed in writing. Email confirmation may be accepted.
Waiting time, extra labour, additional journeys, overtime or extended hours may be chargeable.
Programme dates are indicative unless expressly agreed otherwise. DVM will use reasonable endeavours to coordinate with relevant client representatives and meet agreed targets.
04. CLIENT RESPONSIBILITIES
The client is responsible for providing accurate and timely information reasonably required for DVM to plan and deliver the agreed services.
Accurate access information, plans, inventories and known restrictions.
Clear work areas, access routes, lift bookings, permits and appropriate site access.
Required inductions, security procedures, RAMS approvals and emergency information.
Parking arrangements, suspension bays, permits and associated fees unless agreed otherwise.
Accurate item lists, serials and identification of fragile or high-value goods.
Adequate lighting, welfare and working areas reasonably free from obstruction.
05. HEALTH & SAFETY
DVM plans and carries out work with appropriate consideration for health and safety and may prepare risk assessments and method statements relevant to the operation.
Clients must provide relevant site rules, emergency arrangements, known hazards, asbestos information, restricted areas and other safety information reasonably required before work starts.
DVM personnel may stop or suspend an activity where conditions present an uncontrolled health or safety risk.
06. STORAGE & CUSTODY
Where DVM provides storage services, charges may apply weekly, monthly or on another basis stated in the Order. Handling in and out, wrapping, inventory work or additional processing may be charged separately.
Storage and handling charges apply according to the agreed quotation or Order.
Unless expressly confirmed otherwise in writing, the client should arrange appropriate insurance for goods placed into storage.
Inventorying, palletising, wrapping and special handling may attract additional charges.
07. MATERIALS, TITLE & HANDOVER
Where DVM supplies materials or components as part of an Order, title to those materials remains with DVM until the relevant amounts have been paid in full, to the extent permitted by law.
Responsibility for installed or delivered materials transfers in accordance with the applicable Order and handover arrangements.
DVM is not responsible for damage caused after handover by misuse, unauthorised modification or third-party interference where that damage was not caused by DVM.
08. PRICING, DEPOSITS & PAYMENT
Prices are exclusive of VAT unless expressly stated otherwise.
DVM may require a deposit or other upfront payment before scheduling work.
Unless otherwise agreed in writing, invoices are due within 7 days of the invoice date.
Where applicable to a business transaction, DVM may exercise rights available under the Late Payment of Commercial Debts legislation.
Retentions, set-off arrangements or pay-when-paid provisions do not apply unless expressly agreed by DVM in writing.
09. CANCELLATIONS & POSTPONEMENTS
Where a client cancels or postpones planned commercial work within 3 working days of the scheduled start, DVM may charge reasonable costs already incurred or committed.
Such costs may include allocated labour, booked vehicles, permits, external suppliers, accommodation, equipment or other non-recoverable project expenditure.
Any mandatory statutory cancellation rights applicable to a consumer transaction are unaffected.
10. WASTE, RECYCLING & ENVIRONMENT
Where waste management forms part of the agreed scope, DVM may arrange segregation, reuse, recycling or appropriate disposal.
Waste streams separated where reasonably practicable.
Appropriate routes may be used where electrical waste forms part of the agreed service.
Relevant waste transfer or consignment documentation may be retained where required.
Disposal, recycling and handling fees may be charged where these services form part of the Order.
11. DELAYS & EVENTS OUTSIDE OUR CONTROL
DVM will not be responsible for delay or failure caused by circumstances outside its reasonable control where responsibility cannot lawfully be imposed on DVM.
Such circumstances may include severe weather, transport disruption, utility failure, security restrictions, strikes, site closures or third-party events outside DVM's reasonable control.
Where practicable, DVM will work with the client to reschedule affected services.
12. LIABILITY & INSURANCE
DVM maintains business insurance appropriate to its activities, including Employers' Liability and Public Liability cover where required.
Any limitation or exclusion of liability under an Order or these Trading Terms applies only to the extent permitted by applicable law and will be interpreted accordingly.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law and any expressly agreed project terms, DVM will not ordinarily be responsible for indirect or consequential business loss that was not directly caused by DVM's breach or negligence.
13. DATA PROTECTION
DVM may process client and business contact information where reasonably required to prepare quotations, deliver services, manage accounts, maintain records and communicate with customers.
Further information is available in the DVM Privacy Policy.
14. SUBCONTRACTING
DVM may use competent subcontractors or specialist suppliers to perform elements of an Order where reasonably appropriate.
Examples may include specialist transport, access equipment, lifting operations, waste services or other specialist activities.
Where DVM appoints subcontractors as part of its own contracted service, DVM remains responsible for managing those subcontracted elements subject to the applicable Order and law.
15. TERMINATION
Either party may terminate an Order where the other party commits a material breach and, where that breach is capable of remedy, fails to remedy it within a reasonable period after receiving notice.
Termination does not remove obligations or liabilities that arose before termination, including payment for services already delivered or costs properly incurred.
16. GOVERNING LAW & JURISDICTION
These Trading Terms and applicable commercial Orders are governed by the laws of England and Wales, unless otherwise expressly agreed in writing.
The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights or jurisdiction that may apply.
These Trading Terms provide DVM Group's general commercial framework. Specific terms stated in an accepted quotation, Order, written contract or other service-specific agreement may supplement or override these Terms where expressly agreed.
COMMERCIAL OR CONTRACT QUESTION?
Contact DVM Group regarding quotations, commercial services, Orders or these Trading Terms.