DRIVER APPLICANT PRIVACY NOTICE
How DVM Group collects, reviews, protects and manages personal information submitted through the Mobility driver application and onboarding process.
Last updated: September 2026
COLLECT WHAT IS NEEDED. PROTECT WHAT IS PROVIDED.
DVM uses applicant information to manage applications, verify eligibility and support onboarding into relevant Mobility Operations. Access should be limited to people who require the information for an authorised purpose.
Trading as DVM Group
England & Wales
Application & onboarding
DVM Group
01. WHO THIS NOTICE APPLIES TO
This Driver Applicant Privacy Notice applies to individuals who submit information to DVM Group in connection with an application, verification or onboarding process for Mobility Operations.
It should be read together with DVM Group's main Privacy Policy and applicable Driver Terms & Conditions.
02. INFORMATION WE MAY COLLECT
The information requested depends on the applicable driver role, operational requirements and stage of the application process.
Name, address, telephone number, email address and other relevant contact information.
Driving licence details, licence category, issuing country and information reasonably required to assess driving eligibility.
Identification and supporting documents required for legitimate verification and onboarding purposes.
Details and supporting documentation relating to an applicant's own vehicle where relevant.
03. ADDITIONAL APPLICATION INFORMATION
Depending on the application, DVM may also process information generated during the application and verification process.
Submitted, Under Review, On Hold, Approved or Rejected.
Internal notes reasonably required to assess and manage the application.
Messages relating to missing documents, verification or application outcome.
Relevant dates, status changes and application-system activity.
04. WHY WE USE YOUR INFORMATION
Applicant information may be processed for legitimate recruitment, onboarding, verification, safety, operational and administrative purposes.
Review whether an applicant meets relevant operational requirements.
Verify relevant documents and eligibility information.
Support the approved applicant through the next operational stage.
Confirm relevant driver and vehicle information required for safe operations.
05. LAWFUL BASES
The lawful basis used by DVM depends on the information being processed and the purpose for which it is required.
Where processing is necessary to take requested steps before entering into an applicable agreement.
Where reasonably necessary to manage applications, protect operations or administer DVM's legitimate business activities, subject to applicable safeguards.
Where DVM must process information to comply with an applicable legal duty.
Used only where consent is an appropriate lawful basis for the specific processing activity.
06. DRIVING LICENCE INFORMATION
DVM may process driving licence information where this is reasonably required to assess whether an applicant is eligible to drive a vehicle within an applicable operation.
Depending on the licence and operational process, DVM may request supporting information reasonably necessary for verification.
Identity of the licence holder.
Relevant vehicle categories and validity.
Relevant checks appropriate to the licence.
Relevant changes may need to be reported.
07. DBS & CRIMINAL OFFENCE DATA
Where it is appropriate, proportionate and lawful for an operational requirement, DVM may request information connected with a DBS check or another permitted criminal-record verification process.
Criminal offence information receives additional protection under UK data protection law. DVM should only process this information where processing is authorised by law and an appropriate condition under the Data Protection Act 2018 applies.
Access to DBS or criminal offence information should be limited to authorised personnel involved in a legitimate verification process.
Where applicable law requires an Appropriate Policy Document or additional processing record for criminal offence information, DVM should maintain the required documentation separately from this public notice.
08. WHERE INFORMATION COMES FROM
Most applicant information is provided directly by the individual through the DVM application system, correspondence or onboarding process.
In appropriate circumstances, information may also be generated or obtained through legitimate verification processes or authorised third parties.
Application form and uploaded documentation.
Application status and internal review information.
Verification information where lawfully obtained.
09. WHO CAN ACCESS YOUR APPLICATION
Driver application information should only be available to individuals who require access for an authorised operational, administrative, technical or compliance purpose.
Authorised personnel assessing applications.
Relevant personnel responsible for onboarding.
Authorised administrators where system access is genuinely necessary.
Relevant authorised personnel where legally or operationally necessary.
10. WHO WE MAY SHARE INFORMATION WITH
DVM does not sell driver applicant personal data.
Limited information may be shared where reasonably necessary with service providers, operational partners, professional advisers or authorities.
11. APPLICATION DECISIONS
DVM currently intends driver applications to be reviewed by authorised personnel rather than approved or rejected solely by an automated system.
Digital systems may assist DVM with organising applications, checking whether required fields have been completed or identifying missing documentation, without making the final application decision by themselves.
12. APPLICATION STATUS & COMMUNICATION
DVM may contact applicants regarding their application status or request further information.
Next onboarding steps may be provided.
Additional information or documents may be requested.
Relevant outcome information may be communicated.
13. HOW LONG WE KEEP APPLICATION INFORMATION
DVM should not retain personal information for longer than it is reasonably required for the purpose for which it was collected.
Different types of application information may require different retention periods depending on the outcome, operational need, legal requirements and potential disputes.
Information retained while the application and relevant verification remain active.
Relevant information may become part of the driver's ongoing DVM operational record.
Information should be retained only for a justified recruitment, legal or administrative period.
Detailed vetting material should not be retained longer than reasonably necessary.
14. UNSUCCESSFUL APPLICATIONS
If an application is unsuccessful, DVM may retain limited application information where there is a justified legal or business reason to do so.
DVM should periodically review retention arrangements and remove or anonymise information that is no longer required.
Applicants should not automatically be placed into long-term recruitment or marketing databases without an appropriate basis and clear information about how their data will be used.
15. DOCUMENT SECURITY
Driver documents may contain information that requires a higher level of protection than a standard website enquiry.
Access restricted according to legitimate need.
Appropriate controls for restricted systems.
Relevant administrative activity may be recorded.
Information removed securely when no longer required.
16. FILE UPLOADS
Applicants should submit requested documents only through authorised DVM application or onboarding channels.
DVM may apply technical controls such as accepted file types, file-size limits, access restrictions and protected storage arrangements.
Applicants should not send identity, DBS or other sensitive documents through unofficial social-media accounts or other unapproved channels unless specifically instructed by an authorised DVM representative.
17. INTERNATIONAL DATA TRANSFERS
Some technology providers used to support DVM systems may process information outside the United Kingdom.
Where personal information is transferred internationally, DVM should ensure that an appropriate transfer mechanism or other lawful safeguard applies where required.
18. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, applicants may have rights under UK data protection law in relation to their personal information.
Request access to personal information held about you.
Ask for inaccurate information to be corrected.
Request deletion where the applicable conditions are met.
Request restriction of processing in applicable circumstances.
Object to certain processing where the right applies.
Request relevant data in portable form where applicable.
19. WITHDRAWING AN APPLICATION
An applicant may contact DVM if they no longer wish their application to proceed.
Withdrawal of an application does not necessarily require immediate deletion of every record where DVM has another lawful and justified reason to retain limited information.
20. PRIVACY COMPLAINTS
If you have a concern about the way your driver application information has been handled, please contact DVM Group so the issue can be reviewed.
You may also have the right to complain to the UK Information Commissioner's Office.
INFORMATION COMMISSIONER'S OFFICE →21. CHANGES TO THIS NOTICE
DVM may update this Driver Applicant Privacy Notice when the application system, onboarding process, operational requirements or applicable privacy requirements change.
The current revision date will be displayed at the top of this page.
DVM's driver application systems form part of the wider digital environment subject to DVM's cyber security controls and review.
The DVM application form may require applicants to confirm that they have read this Privacy Notice before submitting their information. This acknowledgement records that the notice was presented and does not turn all processing into consent-based processing.
DRIVER PRIVACY QUESTION?
Contact DVM Group regarding your application, documents, privacy rights or information submitted through the driver onboarding system.
enquiries@dvmbulgar.com