01. INTRODUCTION

This website and its associated online services are operated by DVM Bulgar LTD, trading as DVM Group, registered in England and Wales under company number 09945046.

By accessing or using this website you agree to these Website Terms of Use. If you do not agree with these Terms, you should stop using the website.

These Terms apply to use of the website itself. Additional terms may apply when purchasing, booking, hiring or participating in a specific DVM service.

02. DVM ONLINE SERVICES

The DVM website may provide access to information, forms and digital services connected with different areas of DVM Group operations.

03. USING THE WEBSITE

You are responsible for ensuring that you have appropriate internet access, equipment and software required to use the website.

You must use DVM online services lawfully and must not use the website in a way that may damage, disable, overload, compromise or interfere with the website, its systems or other users.

04. PROHIBITED USE

You must not attempt to misuse, interfere with or gain unauthorised access to DVM systems.

05. VAN HIRE BOOKINGS

The DVM website may allow customers to submit or complete vehicle hire reservations.

Vehicle availability, driver eligibility, identity, licence information, deposits and other requirements may be subject to additional verification before the vehicle is released.

Vehicle hire is also subject to the separate Van Hire Terms & Conditions.

06. DRIVER APPLICATIONS & ACCOUNTS

Where DVM provides online driver recruitment or onboarding functionality, applicants are responsible for ensuring that information and documents submitted through the system are accurate and relate to the applicant concerned.

Submission of an application does not guarantee acceptance, engagement, work allocation or access to any operational programme.

Where user accounts or a Driver Portal are provided, login credentials must be kept secure and should not be shared with another person.

07. INFORMATION YOU SUBMIT

Information submitted through DVM forms, booking systems or authorised portals should be accurate, lawful and appropriate to the purpose for which the relevant service is provided.

Personal information is handled in accordance with the DVM Privacy Policy.

08. INTELLECTUAL PROPERTY

Unless otherwise stated, the website, its design, text, graphics, imagery, branding, software and other content are owned by DVM, licensed to DVM or used with permission.

You may access the website for legitimate personal or business information purposes. You must not copy, reproduce, republish, distribute, modify, frame, mirror or commercially exploit website content without appropriate permission.

09. THIRD-PARTY SERVICES & LINKS

DVM online services may contain links, embedded functionality or integrations provided by third parties.

These may include mapping, communications, live chat, payment technology, hosting or other external services.

Third-party providers operate their own services and may apply their own terms, privacy policies and technical arrangements.

10. WEBSITE ACCURACY & AVAILABILITY

DVM aims to keep website information useful and reasonably current, but we do not guarantee that all content will always be complete, error-free or continuously available.

Website functionality may be changed, suspended, updated or withdrawn where required for technical, operational, security or business reasons.

General website content should not be treated as professional legal, financial, engineering or other specialist advice.

11. SECURITY

Users must not knowingly attempt to circumvent, disable or interfere with security controls used to protect DVM online services.

If you believe you have identified a security issue, please report it to DVM rather than attempting to exploit, publish or use the issue.

12. OUR RESPONSIBILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

To the extent permitted by law, DVM is not responsible for losses arising solely from circumstances outside our reasonable control, misuse of the website, unauthorised third-party activity or external websites and services that we do not control.

Additional limitations and contractual provisions may apply under service-specific agreements, quotations or rental terms.

13. EVENTS OUTSIDE OUR CONTROL

DVM will not be responsible for a failure or delay caused by circumstances outside our reasonable control where responsibility cannot lawfully be imposed on DVM.

14. SUSPENSION OR RESTRICTION OF ACCESS

DVM may restrict, suspend or withdraw access to website functionality where reasonably required for security, maintenance, suspected misuse, operational reasons or breach of these Terms.

15. NO THIRD-PARTY RIGHTS

Unless expressly stated otherwise, these Terms are between the website user and DVM Bulgar LTD and are not intended to give another person a right to enforce them.

16. GENERAL TERMS

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by DVM to immediately exercise a right does not necessarily mean that the right has been waived.

These Terms may be updated when the website, available online services or applicable requirements change. The current revision date is shown at the top of this page.

17. GOVERNING LAW & JURISDICTION

These Terms and use of the DVM website are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights or jurisdiction that may apply under applicable law.

18. RELATED POLICIES & TERMS