Privacy Policy

Last updated: 24 Feb 2026

Who we are

This website is operated by DVM Bulgar LTD (trading as DVM Group), registered in England and Wales (Company No. 09945046).
Registered address: 13 Harold Court Road, Romford, England, RM3 0YU.
Website: https://dvmbulgar.info
Email: enquiries@dvmbulgar.com · Phone: 01277 402443

For data protection purposes, DVM Bulgar LTD is the data controller.

What this policy covers

This notice explains what personal data we collect when you use our website and services, how we use it, on what legal bases, and your rights under UK/EU data protection laws.

Data we collect

Contact & enquiry data – details you submit via forms (name, email, phone, company, location, service interests, comments).
Live chat – messages you send us via the chat widget.
Project/contract data – if you become a client, we process necessary details to deliver our services.
Website usage & technical data – IP address, browser, device, pages viewed, timestamps, cookies.

Legal bases for processing

Contract – to respond to enquiries, prepare quotes and deliver services.
Legitimate interests – to run, secure and improve our website.
Consent – where required (e.g., certain cookies). You may withdraw consent at any time.
Legal obligation – to meet record-keeping and tax requirements.

How we use your data

To respond to your enquiries and provide quotations.
To plan and deliver removals, installations, storage and related services.
To maintain our records, manage accounts and communicate with you.
To secure our website, prevent fraud and detect spam.

Who we share your data with

We do not sell your personal data. We may share limited information with trusted providers that help us operate the website and deliver our services, for example:

Website & hosting tools – WordPress/Elementor, performance caching and security.
Live chat – our chat provider (Chatway).
Email & form delivery – email services to route enquiry form submissions.
Professional advisers / authorities – where required by law.

Cookies & similar technologies

We use necessary cookies to operate the site (e.g., session/security). With your consent we may use optional cookies (e.g., analytics). You can control cookies in your browser and via any on-site cookie controls.

How long we retain your data

Enquiries – typical retention is up to 24 months from last contact.
Contracts & finance – project and invoice records are generally retained for up to 6–7 years.
Security & logs – short-term technical logs are kept for site security and troubleshooting.

Your rights

Under UK/EU data protection law you have the right to request access, correction, or erasure of your data, and to object to or restrict processing. To exercise these rights, contact us at enquiries@dvmbulgar.com.

How we protect your data

We use appropriate technical and organisational measures to safeguard your information (secure hosting, HTTPS encryption, access controls).

Changes to this policy

We may update this notice from time to time. Material changes will be posted on this page with a revised “Last updated” date.