Privacy Policy

Last updated: 1 Oct 2025

Who we are

This website is operated by DVM Bulgar LTD (trading as DVM Group), registered in England and Wales (Company No. 09945046).
Registered address: 13 Harold Court Road, Romford, England, RM3 0YU.
Website: https://dvmbulgar.info
Email: enquiries@dvmbulgar.com · Phone: 01277 402443

For data protection purposes, DVM Bulgar LTD is the data controller.

What this policy covers

This notice explains what personal data we collect when you use our website and services, how we use it, on what legal bases, and your rights under UK/EU data protection laws.

Data we collect

Contact & enquiry data – details you submit via forms (name, email, phone, company, location, service interests, comments).
Live chat – messages you send us via the chat widget (and the basic technical data needed to connect).
Project/contract data – if you become a client, we process necessary details to deliver our services and manage our relationship.
Website usage & technical data – IP address, browser, device, pages viewed, timestamps, cookies and similar technologies for security, performance and analytics.
Media uploads – if you upload images, please remove embedded location data (EXIF GPS); visitors may download and extract location data from images on the site.
Comments (if enabled) – data shown in the comment form, your IP address and user-agent for spam detection. An anonymised string from your email may be sent to the Gravatar service to check if you use it. See Gravatar privacy policy: automattic.com/privacy. After approval, your profile picture is visible with your comment.

Legal bases for processing

Contract – to respond to enquiries, prepare quotes and deliver services.
Legitimate interests – to run, secure and improve our website and communications.
Consent – where required (e.g., certain cookies or marketing you opt into). You may withdraw consent at any time.
Legal obligation – to meet record-keeping, tax and regulatory requirements.

How we use your data

To respond to your enquiries and provide quotations.
To plan and deliver removals, installations, storage and related services.
To maintain our records, manage accounts and communicate with you.
To secure our website, prevent fraud and detect spam.
To understand site performance and improve the user experience.

We do not sell your personal data. We may share limited information with trusted providers that help us operate the website and deliver our services, for example:

Website & hosting tools – WordPress/Elementor, performance caching and security.
Live chat – our chat provider (Chatway) processes messages you send us via the widget.
Email & form delivery – email services to route enquiry form submissions.
Maps/embeds – e.g., Google Maps or embedded media (see “Embedded content” below).
Spam prevention – automated spam detection services for comments/forms if enabled.
Professional advisers / authorities – where required by law or to establish, exercise or defend legal claims.

Some providers may process data outside the UK/EEA. Where this occurs, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.

Cookies & similar technologies

We use necessary cookies to operate the site (e.g., session/security). With your consent we may use optional cookies (e.g., analytics). You can control cookies in your browser and via any on-site cookie controls. Typical examples:

Essential – remember choices (e.g., login), keep the site secure and functional.
Performance/analytics – understand visits, pages and actions to improve our site.
Functionality – e.g., map display, media embeds, chat widget.

If you leave a comment you may opt to save your details in cookies for your convenience (for one year). A temporary cookie may check if your browser accepts cookies on login pages, and additional cookies may remember your display options. If you select “Remember Me”, your login persists for two weeks. On logout, login cookies are removed.

Embedded content from other websites

Pages on this site may include embedded content (e.g., videos, maps, images, articles). Embedded content from other websites behaves exactly as if you visited the other website and may collect data about you, use cookies, include third-party tracking and monitor your interaction, including if you have an account and are logged in to that service.

How long we retain your data

Comments – comments and metadata are kept indefinitely to recognise and approve follow-ups automatically.
Accounts (if applicable) – user profile data is stored as long as the account remains active. Users can see, edit or delete their personal information at any time (except username). Administrators can also view and edit that information.
Enquiries – typical retention is up to 24 months from last contact (or longer if a project proceeds and records must be kept for tax/legal reasons).
Contracts & finance – project and invoice records are generally retained for up to 6–7 years to meet legal obligations.
Security & logs – short-term technical logs are kept for site security and troubleshooting.

Your rights

Under UK/EU data protection law you have the right to:

request access to your personal data and obtain a copy;
request correction or erasure of your data;
object to or restrict processing in certain circumstances;
withdraw consent where processing is based on consent;
data portability (where applicable).

To exercise these rights, contact us at enquiries@dvmbulgar.com. We may need to verify your identity before responding.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk, or to your local EU authority.

How we protect your data

We use appropriate technical and organisational measures to safeguard your information (secure hosting, HTTPS encryption, access controls). No online service can be 100% secure, but we work to protect your data and limit access to those who need it.

Children

Our website and services are intended for business use and are not directed at children.

Where your data is sent

Visitor comments and certain form submissions may be checked through automated spam detection services. Live chat messages are processed by our chat provider to deliver the service.

Changes to this policy

We may update this notice from time to time. Material changes will be posted on this page with a revised “Last updated” date.

How to contact us

If you have questions about this policy or how we handle your personal data, please contact us at enquiries@dvmbulgar.com.