PRIVACY POLICY
How DVM Group collects, uses, protects and manages personal information across our commercial logistics, vehicle hire and mobility operations.
Last updated: September 2026
PRIVACY BUILT INTO DVM OPERATIONS.
DVM Group processes personal information across customer enquiries, commercial projects, vehicle hire and driver onboarding. We aim to collect only the information reasonably required for the service or operational purpose involved.
Trading as DVM Group
England & Wales
Romford, England, RM3 0YU
01277 402443
01. WHO WE ARE
This website and the associated DVM online services are operated by DVM Bulgar LTD, trading as DVM Group, registered in England and Wales under company number 09945046.
Registered address: 13 Harold Court Road, Romford, England, RM3 0YU.
For applicable data protection purposes, DVM Bulgar LTD acts as the data controller for personal information that it determines how and why to process.
02. WHAT THIS POLICY COVERS
This Privacy Policy explains how personal information may be collected and processed when you use the DVM website, contact our team, hire a vehicle, use our commercial services, submit a driver application or access an authorised DVM online system.
Commercial enquiries, projects, customers and operational contacts.
Customer bookings, identity, driver eligibility and vehicle hire records.
Driver recruitment, onboarding, verification and operational communication.
03. PERSONAL INFORMATION WE MAY COLLECT
The information collected depends on your relationship with DVM and the service you use.
Name, email address, telephone number, company, address, location and information provided through enquiries.
Project details, quotations, bookings, contracts, communications, invoices and service records.
Information required for vehicle hire or mobility driver onboarding, including identity and driving-related information.
IP address, browser, device, timestamps, security logs, website interactions and permitted cookie data.
04. DRIVER APPLICATION & ONBOARDING DATA
DVM Mobility Operations may require prospective drivers to create an application and provide information required for eligibility and onboarding checks.
Name, contact details, address and other information required to manage the application.
Licence information and uploaded evidence, including UK or eligible non-UK driving licences.
Documents reasonably required to verify identity, eligibility or operational requirements.
Where applicable, details relating to a driver's own vehicle or use of a DVM vehicle.
05. DBS & CRIMINAL RECORD INFORMATION
Where a role or operational requirement makes it appropriate and lawful, DVM may request information connected with a DBS check or other permitted criminal record verification.
Criminal offence information is subject to additional legal protections and should only be processed where DVM has an appropriate lawful basis and applicable condition under UK data protection law.
Access to criminal-record or DBS-related information should be limited to authorised personnel involved in legitimate verification and onboarding activities.
06. VAN HIRE INFORMATION
Where you book or hire a DVM vehicle, we may process information reasonably required to create and manage the hire.
Customer and reservation information.
Driving licence and eligibility information.
Handover, return and vehicle condition records.
Payment status, invoice and transaction references.
07. HOW WE USE PERSONAL INFORMATION
Personal information may be used to:
08. LAWFUL BASES FOR PROCESSING
The lawful basis used depends on the information, service and reason for processing.
Where processing is necessary to take requested steps before entering a contract or to perform an agreement.
Where reasonably necessary to operate, secure and manage DVM services and business activities, subject to applicable balancing requirements.
Where information must be processed to comply with an applicable legal requirement.
Where consent is the appropriate basis, including certain optional website technologies. Consent may be withdrawn where applicable.
09. DRIVER APPLICATION DECISIONS
Driver applications submitted through the DVM website are intended to be reviewed by authorised DVM personnel.
The website may assist with collecting, organising and presenting application information, but DVM does not currently intend to rely on a solely automated website decision to approve or reject a driver application.
10. WHO WE MAY SHARE INFORMATION WITH
DVM does not sell personal information.
Information may be shared where reasonably necessary with service providers, professional advisers, operational partners or authorities.
11. INTERNATIONAL DATA TRANSFERS
Some technology or service providers used by DVM may process information outside the United Kingdom.
Where international transfers of personal information take place, DVM should use appropriate arrangements required by applicable data protection law.
12. DATA RETENTION
DVM should retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, contractual, operational and dispute-management requirements.
Retained for a reasonable period following the last relevant communication.
Retained for the period reasonably required for accounting, tax, contractual and legal purposes.
Application information should be retained only as long as required for recruitment, verification, operational or legal purposes.
Security and system logs may be retained for appropriate technical and investigation periods.
13. HOW WE PROTECT INFORMATION
DVM uses technical and organisational controls intended to reduce the risk of unauthorised access, loss, disclosure or misuse of personal information.
Restricted access to authorised users.
HTTPS and appropriate transmission controls.
Collection limited to relevant operational needs.
Controls may be reviewed as systems change.
14. COOKIES & WEBSITE TECHNOLOGIES
DVM uses essential technologies required to operate the website. Optional analytics or marketing technologies should operate according to the visitor's selected preferences where consent is required.
15. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, individuals may have rights relating to their personal information.
Request a copy of personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion where applicable legal conditions are met.
Request restriction of certain processing in applicable circumstances.
Object to certain processing based on legitimate interests.
Request relevant information in a portable form where the right applies.
To make a privacy request, contact enquiries@dvmbulgar.com .
16. COMPLAINTS
If you have concerns about how DVM has handled your personal information, please contact us first so that the matter can be reviewed.
You may also have the right to raise a complaint with the UK Information Commissioner's Office.
UK INFORMATION COMMISSIONER'S OFFICE →17. CHANGES TO THIS PRIVACY POLICY
DVM may update this Privacy Policy when its services, systems, operational activities or applicable privacy requirements change.
The latest revision date will be displayed at the top of this page.
The defined DVM digital environment is subject to commercial cyber security assurance by DJF IT Cyberworks Ltd.
PRIVACY QUESTION OR REQUEST?
Contact the DVM team regarding personal information, privacy requests or concerns about data submitted through our website and online services.
enquiries@dvmbulgar.com