Trading Terms

Trading Terms

Last updated: 4 Oct 2025

1. About us & scope

These Trading Terms (the “Terms”) apply to the supply of services by DVM Bulgar LTD (trading as DVM Group) to business and consumer clients (“you”, “your”). Company no. 09945046. Registered address: 13 Harold Court Road, Romford, England, RM3 0YU. Contact: enquiries@dvmbulgar.com | 01277 402443.

Our services include: commercial furniture removals, installations, reconfigurations, relocations, and storage. Any specific scope, programme and pricing are as stated in our quotation or order confirmation (the “Order”). If these Terms conflict with an Order, the Order prevails.

2. Quotes, orders & variations

  • Quotes are based on information available at the time (survey/photos/brief) and are valid for the period shown on the quote.
  • Hidden conditions (e.g. access limits, parking/permits, out-of-hours restrictions, lifts out of service, fire routes, security delays, additional packing/protection, unforeseen quantities) may require a price adjustment.
  • Variations must be agreed in writing (email acceptable). We may charge for waiting time, additional labour, extra journeys, overtime or extended hours.
  • Programme dates are indicative; we will coordinate with your FM/GC and use reasonable endeavours to meet target dates.

3. Client responsibilities (site access & info)

  • Provide accurate site information, inductions, RAMS approvals, access routes, lift bookings and permits.
  • Ensure clear access and working areas free from third-party obstruction; provide adequate lighting and welfare where required.
  • Obtain parking, suspension bays and any fees; such costs are rechargeable at cost plus reasonable admin.
  • Confirm items list (serials, locations, floor plans). Fragile/valuable items must be clearly identified.

4. Health & Safety

We operate a zero-harm policy. RAMS are provided on request and our supervisors can stop works if conditions are unsafe. You must notify us of site rules, high-risk areas, asbestos registers, hot-works control and emergency procedures. PPE, guarding and mechanical aids are used as task requires.

5. Storage & custody

  • Storage charges apply weekly/monthly as quoted; handling in/out may be charged separately.
  • Unless expressly stated in writing, we do not insure your goods in storage. You must arrange insurance for full replacement value. Risk in stored goods remains with you.
  • We may levy reasonable fees for inventorying, palletising, wrapping, or WEEE/regulated waste handling.

6. Materials & title

  • Title to any materials we supply (e.g., fixings, components) remains with us until paid in full.
  • Risk passes on delivery/installation. Damage arising from third-party interference or misuse after handover is your responsibility.

7. Pricing, deposits & payment

  • Prices are exclusive of VAT unless stated otherwise.
  • We may require a deposit/upfront payment before scheduling works or storage.
  • Unless otherwise agreed in writing, invoices are due within 7 days from the invoice date (consumer jobs may require payment in advance or on completion).
  • We reserve the right to charge interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).
  • No retention, set-off or pay-when-paid clauses apply unless expressly agreed.

8. Cancellations & postponements

  • Where you cancel or postpone within 3 working days of the planned start, we may charge reasonable costs, including labour re-allocation, booked vehicles, permits and supplier charges.
  • For consumer customers, statutory cancellation rights apply where relevant (we will advise how this works for your booking).

9. Waste, recycling & environment

  • We segregate waste streams and can arrange WEEE recycling and certified disposal. Waste transfer/consignment notes are retained and available on request.
  • Disposal fees are chargeable at cost plus reasonable handling/admin.

10. Delays & force majeure

We are not liable for delay or failure caused by events beyond our reasonable control (e.g., extreme weather, strikes, utility failures, security lockdowns, third-party acts). Where practicable we will reschedule as soon as reasonably possible.

11. Liability & insurance

  • We carry Employers’ and Public Liability insurance. Certificates available on request.
  • Our total liability for loss or damage arising from a job is limited to the lower of: (a) the amount paid for the relevant services; or (b) the amount recoverable under our applicable insurance.
  • We do not exclude liability for death or personal injury caused by our negligence, fraud or any liability which cannot legally be limited.
  • We are not liable for indirect or consequential loss, loss of profit, revenue, data, goodwill or business interruption.

12. Data protection

We process business contact details to deliver services and manage accounts. For more information see our Privacy Policy.

13. Subcontracting

We may subcontract elements of the works (e.g., specialist lift/MEWP operations or transport). We remain responsible for our subcontractors’ performance.

14. Termination

Either party may terminate an Order with immediate effect if the other materially breaches the Order/these Terms and, where capable of remedy, fails to remedy within a reasonable period after notice.

15. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, although we may bring proceedings in your country of residence.

Note: These Trading Terms provide a general framework. Specific project terms in a quotation, purchase order or contract take precedence.

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